In 2009, the City of San Clemente, CA (began to experience difficulties with their legacy operations, laboratory, and regulatory compliance data management system.  The existing software, developed by a national engineering firm, was failing to maintain expectations and there were telltale signs the originating firm was preparing to abandon support of the product.  It was Updates that had been provided essentially only fixed ‘bugs’ in the system; a true software upgrade had not been made available in years, and it was reasonably clear that there were no research and development dollars being spent on the product. Ultimately, the City received confirmation from the engineering firm that they were discontinuing support of the software.

Realizing that a data management tool was essential to their success, San Clemente began their search for a commercial off-the-shelf product that would meet their current needs, have the potential to be expanded for future use, and be fully supported by a software company.

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