The WIMS Claros Collect interface (Q14412), WIMS Claros Instrument Management Interface (Q14452), and the Claros Collect Setup tool communicate via Transport Layer Security (TLS) 1.1/1.2.  By default TLS 1.1/1.2 is not enabled in Windows 7 (SP1), Windows Server 2012, and Windows Server 2008 R2 SP1.  They must be enabled in order for the interfaces to work. 

To Enable TLS 1.1 and 1.2:

1. Download TLS12reg.txt.  Rename file to TLS12.reg and double click the file to insert/update the registry keys.

This will create the following registry entries:

Add new DWORD: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client] "DisableByDefault"=dword:00000000

Add new DWORD: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client] "DisableByDefault"=dword:00000000

Add new DWORD DefaultSecureProtocols to [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp] and set value to 00000a00 (hex)

Add new DWORD DefaultSecureProtocols to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp] and set value to 00000a00 (hex)

What is TLS?  TLS is a cryptographic protocol that provides end-to-end communications security over networks and is widely used for internet communications and online transactions. It is an IETF standard intended to prevent eavesdropping, tampering and message forgery.  It replaces SSL.