Support Account Policy

This policy describes the ways we collect, store, use and protect your personal information. You accepted this policy when you signed up for a support account. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. We last modified this Policy on July 1, 2007.

How we collect information about you

When you visit the OPS Systems website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

If you open a support account, we collect the following types of information from you:

  • Personal information - your name, and email
  • License information - the serial numbers of OPS Systems products that belong to you or the organization/company that employs you

Before permitting you to use our support service, we require that you validate your email address by clicking on a link that we email you after your account has been created.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized support experience. We will never share your personal information with third parties. Furthermore, we will never share your information with other OPS Systems customers.

We reserve the right to send you email notifications that we deem necessary. These will consist of support alerts and announcements of new product releases. You may not opt out of receiving these notifications.

How we protect and store personal information

We store and process your personal information on our servers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use browser cookies

When you access our website, we may place small data files called ?cookies? on your computer.

We send a "session cookie" to your computer when you log in to your support account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don?t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We also use longer-lasting cookies to display your e-mail address and your name on our sign-in form, so that you don't need to them each time you log in to your support account.

We encode our cookies so that only we can interpret the information stored in them. Declining the use of cookies will interfere with your use of our support website.
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