SOFTWARE PROJECT MANAGER WILL FILL OUT THE WIMS OnLine Create Account Form.xlsx AND EMAIL TO IIMSUPPORT@HACH.COM

• Document is attached to this article.

IIM TECH SUPPORT (TIER 2) WILL PLACE THE .BAK FILE TO THE FOLLOWING LOCATION

• \\hach.ewqg.com\TechConsultingServices\IIM\WimsOnlineDB

TIER 2 OPENS AN I.T. TICKET TO HAVE THE DATABASE ADDED TO THE HACH WIMS ONLINE PRODUCTION SERVER

• Create a new IT tickeat at \\hachww\

I.T. RESTORES THE DATABASE BACKUP TO THE PRODUCTION SERVER AND CLOSES THE TICKET

TIER 2 FILLS IN THE CUSTOMER FACILITY INFO USING THE WIMS OnLine Create Account Form.xlsx (THE MOST IMPORTANT PART IS THE NAME AND EMAIL ADDRESS)

TIER 2 LINKS IB RECORD TO FACILY BY PUTTING THE SERIAL NUMBER IN THE ADDITIONAL INFO FIELD (THIS IS HOW WE WILL DETERMINE IF THE CUSTOMER IS ON SUPPORT)

TIER 2 CREATES WIMS ONLINE USER(S), FROM THE WIMS OnLine Create Account Form.xlsx, AND GIVES THEM ACCESS TO THE DATABASE THRU CITRIX

INFORMATION IS SENT TO THE PROJECT MANAGER THAT DATABASE CREATION HAS BEEN COMPLETED

• User information is emailed to the project manager to complete the project.

PROJECT MANAGER CONTACTS THE CUSTOMER

• Citrix installation article: http://www.opssys.com/InstantKB/article.aspx?id=14186