Article is no longer vaild.  Hach WIMS Support is now based on the value of the software.  
Contact IIMSupport@hach.com for details.
 
OPS SQL Support is billed annually.
Please follow this link to calculate the cost of OPS SQL Annual Support :
http://www.opssys.com/support/opssql/OPSSQL_Support_Calc/opssql_support.aspx